HAVE QUESTIONS?
YOU ARE IN THE RIGHT PLACE
We put together answers to the questions we hear most often. If you do not see what you are looking for, reach out and we will be happy to help.
General and Getting Started
Do I need a technical background to use the Academy?
Not at all. Torch Ignited Academy was built specifically for people without technical backgrounds. If you can use a smartphone or browse the internet, you have everything you need to begin your journey. The training is designed to meet you where you are, in plain language, with practical examples you can apply right away.
Who is the Academy for?
The Academy was built for business owners, executives, directors, employees, managers, operations teams, and anyone who wants to master AI more confidently in their work or daily life. Whether you are just getting started or already experimenting with tools like ChatGPT and want to go deeper, there is a place for you here.
Is this focused on replacing people with AI?
No. Our entire philosophy is built around using AI to support and strengthen people, not replace them. Every Course, Path, Tool, Framework, and Resource inside the Academy is designed to help you work smarter and more effectively while keeping the human judgment and creativity that makes your work valuable.
How is Torch Ignited Academy different from other AI training platforms?
Torch Ignited Academy was built by a team with decades of real experience in software development, systems architecture, and business technology, forging real solutions for real organizations long before AI became a buzzword. We have deployed AI at scale, co-authored published research, and spent over 18 years working alongside businesses.
But what truly sets us apart is what we believe. We do not think AI should replace people. We think it should make them more effective and more confident in the work that actually matters. That philosophy shapes everything inside the Academy.
Pricing and Billing
How do I cancel?
You can cancel as easily as you sign up. There's a cancel button right in the platform. When you cancel, you'll keep access through the end of your current billing period.
What payment methods are accepted?
We accept all major credit and debit cards. Payment is processed securely at the time of enrollment.
Platform and Content
What is included in my membership?
Every membership includes full access to all Courses, Paths, Tools, Frameworks, and Resources inside the Academy, along with community forum access and ongoing updates as new content is added.
Will new content continue to be added?
Yes. New courses are added weekly. Paths, Tools, Frameworks, and Resources are added regularly as AI continues to evolve. Your membership grows in value over time at no additional cost.
How is the training organized?
Courses are organized by topic, and Paths bring related courses together in a guided order, so you can start exactly where you are and progress at your own pace. Whether you want to follow a Path from start to finish or jump straight to a specific skill, the Academy is set up to work the way you learn best.
Can I access the Academy on my phone or tablet?
Yes. The Academy is accessible from any device with an internet connection, including smartphones and tablets.
How do I access the community forum?
The community forum is included with every membership tier and is accessible directly inside the Academy once you log in.
Technical Requirements
What do I need to access the Academy?
All you need is a device with an internet connection and a web browser. There is nothing to download or install.
Do I need any specific software or AI subscriptions?
No additional software is required to begin your journey. Having access to a chatbot (such as Claude, Gemini, ChatGPT, or Copilot) is recommended, but free versions of those tools are sufficient for most of the training. Any requirements will be clearly noted inside the relevant content.
Is my information secure?
Yes. We take data privacy and security seriously. Your account information is protected and we do not sell or share your personal data. For more information, visit our Privacy Policy. Please note that any AI tools you use independently of our platform (such as Claude, Gemini, ChatGPT, or Copilot) have their own privacy policies and data practices, so we recommend reviewing those directly with the provider.
Team and Business Plans
Can my whole team join?
Absolutely. You can manage your whole team together under your subscription, and you save as you add more seats.
Is there onboarding support for teams?
Reach out to our team and we will be happy to discuss what support options are available for your organization.
Still Have Questions?
We are happy to help.
Reach out and someone from our team will get back to you.
Ready to Get
Started?
You do not have to figure out AI on your own. Torch Ignited Academy gives you the training, tools, and community to move forward with confidence.
